PRIVACY POLICY

This Privacy Policy covers CinePride Film Festival’s treatment of personally identifiable information that we collect when you are on the CinePride Film Festival website (“Site”). If you choose to visit sites of other parties by clicking on the links we provide, this policy does not cover the treatment of personally identifiable information that may be collected by those websites (“Third-Party Sites”).

INFORMATION COLLECTION & USE

CinePride Film Festival collects personally identifiable information including name, address, email address, phone number, ticket type, and event information when you register for an account or purchase products or services. We also collect information from your browser including browser type, browser version, browser settings, operating system, pages visited, your IP Address, and Cookies. We use the above collected information for general purposes such as allowing you to add products and services to your shopping cart, tailoring the content within the Site to match your interests, and ensuring that the site continues to operate properly with commonly used operating systems and browsers.

CinePride also uses this information to send you information, offers and other promotional materials from us and selected third parties should you opt-in or subscribe. You may opt out of receiving information directly from CinePride Film Festival at any time by unsubscribing from any email you receive from us.

The CinePride Film Festival Site has security measures in place to protect the information under our control. We use secure socket layer (SSL) technology to protect the security of commerce transactions. We encrypt your personal and financial information as it travels over the Internet. We do not store any credit card information for the protection of our consumers.

Your financial information is used for the sole purpose of processing or refunding the transactions which take place on the system. By making a purchase, or engaging in any other kind of activity that uses financial information, you consent to providing your financial information to third parties including the credit card companies and banking institutions used to process the transaction. We may also share your financial information with applicable Contracted Clients (venues/promoters/team owners/organizations that contract directly with us for ticketing services), primarily for facilitating “will call” ticket pick up, dispute resolution, refunds, and customer service at the event venue on the date of the event.

Children under the age of 13 are prohibited from submitting personal information to us. Federal Law prohibits web sites from collecting and/or distributing personal information from children without parental consent. At this time, we have no effective means to obtain and track parental consent. Therefore, CinePride Film Festival  must prohibit the submission of personal information from children under the age of 13.

INFORMATION SHARING & DISCLOSURE

The act of purchasing a ticket, completing a registration form, on CinePride Film Festival, automatically grants us the right to share your personal information with our Contracted Clients (venues/promoters/team owners/organizations that contract directly with CinePride Film Festival for ticketing services) in association with the concert, game or other event you are purchasing a ticket(s) for. The opportunity to opt-out, or not to consent to our sharing of your personal information with them is not available at this time. Contracted Clients may use your personal information in accordance with their own privacy policies, and may consequently use your personal information to contact you and may share your personal information with others. You will need to contact those Contracted Clients to instruct them directly regarding your preferences for the use of your personal information by them. You may contact us to request the Contracted Client’s contact information.

CinePride Film Festival does not share, sell or rent any of your information with parties other than Contracted Clients at this time. If we change this policy in the future changes will be posted in the area of the web site on the date they become effective and any information used or collected after that date will be subject to the policy in effect at that time. We recommend that you review this policy each time you purchase a ticket to ensure your knowledge of the current policy.

COOKIES

Cookies are small text files that are downloaded to your computer. Cookies cannot damage your computer. Cookies, by themselves, cannot be used to identify you. Unless you’ve chosen to submit personal information to CinePride Film Festival through registration or the purchase of products and/or services, we cannot identify you. Cookies are used by us to allow the smooth operation of the Site and to track your activity so that we may tailor the content of the Site to match your interests.

CINEPRIDE FILM FESTIVAL POLICIES

The following terms and conditions apply to both the CinePride Film Festival year-round programming as well as the CinePride Film Festival (“CPFF”). Bearing a ticket or pass to CinePride Film Festival signifies agreement to all terms and conditions. By accepting possession or by using a ticket, Passholder and/or Ticket holder is legally bound to comply with these Terms, and the original authorized purchaser and any Authorized Recipient agree to inform all of their respective guests of these Terms with due diligence. CinePride Film Festival reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time. For questions regarding CPFF policies, please email hello@cinepride.org

CODE OF CONDUCT

CinePride Film Festival strives for a world in which enlightenment, knowledge, and tolerance prevail. Our objectives encompass promoting the film to an ever-widening audience as a powerful medium that inspires creativity, encourages introspection, and compels exploration. To that end, all attendees, staff, filmmakers, guests, sponsors, and volunteers at all CinePride Film Festival events and screenings are required to comply with the following policy leading up to and throughout the entire event. There is a zero-tolerance policy for violations of this policy. Anyone not complying with this policy will have their pass/tickets confiscated immediately without a refund at the sole discretion of CinePride Film Festival Staff. CinePride Film Festival also reserves the right to ban the violator from future events. In addition, CinePride Film Festival reserves the right to refuse service to anyone for any reason. This policy exists to ensure a safe environment for all CinePride Film Festival participants and attendees. 

HARASSMENT POLICY

CinePride Film Festival is dedicated to providing a harassment-free experience for EVERYONE, regardless of gender, gender identity & expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion. This applies to all interactions between participants & attendees.CinePride Film Festival will absolutely not tolerate harassment in any form.

Harassment includes but is not limited to offensive comments related to gender, gender identity & expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of programs, inappropriate physical contact, and unwelcome sexual attention.

Those asked to stop harassing behavior are expected to comply immediately. If they do not, CinePride Film Festival reserves the right to remove them from the premises and bar them from future events without a refund. Harassment claims will be dealt with on a case-by-case basis, at the discretion of CinePride Film Festival management.

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of staff IMMEDIATELY.

CinePride Film Festival staff members may help participants contact venue security or local law enforcement and otherwise assist those experiencing harassment to feel safe for the duration of the festival. 

ACCESSIBILITY

CinePride Film Festival strives to be an accessible event and is working to ensure all patrons can access our year-round and festival programming. We welcome and encourage all feedback and suggestions in our efforts to provide reasonable accommodation. For any accessibility-related questions, comments, or concerns, please email us at  hello@cinepride.org

WHEELCHAIR ACCESSIBILITY
All venue locations are wheelchair accessible.  Wheelchair and handicapped seating is limited based on theater capacity and will be accommodated on a first come-first serve basis.  CinePride Film Festival will make every effort to accommodate those with wheelchairs. For questions regarding accessibility please email hello@cinepride.org

SERVICE ANIMALS

Persons with disabilities and their service animals that are individually trained to do work or perform tasks for those persons with disabilities are welcome at CinePride Film Festival locations. Pets are not allowed and will be turned away. Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship will not be allowed into the CInePride Film Festival venues.

Americans with Disabilities Act (ADA) for title II and title III

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

All service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the individual's disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Please email hello@cinepride.org for questions.

MEMBERSHIP

All benefits at all levels are subject to change at any time.  All CinePride Film Festival memberships are valid for one full year from date of purchase.  CinePride Film Festival reserves the right to refuse membership.  No refunds or exchanges.

PROGRAMMING

All programs are subject to change. Please see www.cinepride.org for updates. During the CinePride Film Festival, changes and updates will be posted on the website and ticket purchasers will be notified via email.

Each film is shown in its original language with English subtitles unless otherwise noted.

Unless noted, films are not rated; viewer discretion is advised. Events, programs, and screenings are subject to access limitations at the discretion of CinePride Film Festival.

Questions about programming can be sent to hello@cinepride.org

BOX OFFICE

CinePride Film Festival tickets and passes evidence a revocable license to enter CPFF programs, events, and screenings. Violation of these terms of use may result in revocation of the ticket or pass without prior notice.

CinePride Film Festival tickets are non-refundable and non-exchangeable. The ticket holder may be required to show ID. Unauthorized duplication is a violation of federal law. These tickets are Property of CinePride Film Festival, and all rights reserved.

CinePride Film Festival passes are non-transferable, non-refundable, and non-exchangeable, unless otherwise stated on the physical pass. Pass holder may be required to show ID upon entering the theater. Use by anyone other than the pass holder will result in confiscation. Unauthorized duplication is a violation of federal law. These passes are property of CinePride Film Festival, all rights reserved.

CinePride Film Festival is not responsible for lost or stolen tickets or passes.

VOUCHERS

CinePride Film Festival vouchers are valid to be exchanged for any regularly priced ticket at CinePride Film Festival venues.

VENUES

TICKET HOLDERS & PASS HOLDERS

Ticket holders must arrive 30 minutes before showtime and be in their seats 15 minutes before showtime to be guaranteed a seat. 15 minutes before the screening, CinePride Film Festival will sell empty seats to the standby line, if available. Ticket holders arriving less than 15 minutes before a screening are not guaranteed a seat. All sales are final - No refunds or exchanges will be given to ticket holders turned away after this time. Currently, reservations are not needed to use a pass for our screenings. 

Empty seats are counted 15 minutes before show time and released to waiting for pass holders first, and then to the standby ticket line. All sales are final. No refunds or exchanges will be given to pass holders.

STANDBY TICKET PROCESS

When advance tickets are no longer available, a limited number of standby tickets may become available at the door. Patrons can join the standby line for a chance to purchase these additional tickets. Standby tickets are sold on a first-come, first-served basis, depending on available seats. Standby may or may not be sold for some programs.

Tickets and/or passes must be scanned for entry to CinePride Film Festival. Patrons not willing to have their ticket or pass scanned will be refused entry to the screening.

Entry Privileges are dependent on the program - refer to your ticket or pass for more information. Entry timeline administration will be at the discretion of the Cinema or Venue Manager.

LATE SEATING

Late seating is not permitted. CinePride Film Festival will not sell tickets or seats once the program has begun. Any exception to the late seating policy is at the discretion of the Cinema or Festival Venue Manager. 

RE-ADMITTANCE

Anyone exiting a theater with plans to return must have a ticket stub or pass on them. You will be asked to show your ticket or pass and it may be re-scanned for theater access.

All audience members must leave the theater following each screening. Leaving belongings and saving seats for shows is not allowed. Exceptions may be made for mobility-impaired audience members and are at the discretion of the Cinema or Festival Venue Manager.

Children under six years old will only be permitted to family program screenings unless otherwise noted. Admission will be at the Cinema or Venue Manager's discretion. No Babes In Arms.

Use Of Electronic Devices
The use of electronic devices during film screenings is strictly prohibited and enforceable by law. Electronic devices are not permitted to be used during a screening. Turn off and put away all electronic devices when in the theater.

Due to piracy prevention efforts by our film suppliers, personal property may be subject to a physical search upon entrance to CinePride Film Festival venues. The unauthorized reproduction or distribution of copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to five years in federal prison and a hefty fine.

For questions regarding the CinePride Film Festival venue policy, please email hello@cinepride.org

CANCELLATION

If an event is cancelled, ticket buyers should contact the venue where the event was to be held to receive information about how your ticket will be refunded. All service fees, convenience fees, credit card fees, and fulfillment fees are NOT REFUNDABLE in the event of a cancellation.

Other than an event being cancelled, ALL SALES ARE FINAL, NO REFUNDS, NO EXCHANGES.

CALIFORNIA DEPARTMENT OF ALCOHOL AND BEVERAGE CONTROL

A valid Photo ID is required for the purchase of alcoholic beverages at CInePride Film Festival locations. CinePride Film Festival retains the right to refuse service.

Smoking is strictly prohibited within the CinePride Film Festival locations, including e-cigarettes & vapor products. No exceptions.

LEGAL DISCLAIMER

By purchasing/receiving admission or purchasing/receiving a membership to attending our screening(s) or event(s), you irrevocably grant CinePride Film Festival all rights to audio and visual recordings made of you and the use of your name, likeness, and performance throughout the world in perpetuity in any and all media now or hereafter known, for any and all uses, including commercial and advertising, promotional uses through social media, website postings or any other form of media outlet without any payment to or approval from you. You hereby waive any claim against CinePride Film Festival and its designees resulting from the use of the recordings or other rights granted by you.

Patrons voluntarily assume all risks and dangers incidental to Festival events, whether occurring before, during, or after the event or any other event connected to the festival. Patrons voluntarily agree that CinePride Film Festival and its facilities, sponsors, directors, officers, employees, supervisors, volunteers, and respective agents are expressly released from any injuries or claims arising from any Festival event.